General Terms and Conditions

1. Hi! We are your contractual partner, Coolblue GmbH. We are registered in the Commercial Register of the District Court of Dusseldorf under HRB 90144 at Bonner Straße 203h, 40589 Dusseldorf.

2. You can reach us: Monday through Friday from 8:00 to 23:59 Saturday from 9:00 to 23:59 Phone number: (+49) 211 81973555 Email address: kundendienst@coolblue.de

3. Don’t speak German? We will still help you. Upon request, the conclusion of the contract, communication between you and us, and all explanations can also be provided in English. However, the German language remains binding.

1. Our General Terms and Conditions apply to all products and services you can find on our website www.coolblue.de.

2. You are our contractual partner if you are a consumer as defined in Section 13 of the German Civil Code (BGB), meaning that the order cannot be attributed to either your commercial or self-employed professional activities.

3. Our General Terms and Conditions apply exclusively to our contractual partners. Any other contractual relationships you enter into with third parties are governed solely by the terms agreed upon between you and those third parties. Offers from third-party providers are specifically marked on the promotions page.

1. Our product descriptions on www.coolblue.de do not constitute binding offers, but rather invite you to place an order.

2. If our invitation to place an order is valid for a limited time or is subject to certain conditions, this will be expressly stated on the product page.

3. Our product listings contain descriptions that enable you to make an informed assessment of the product. The images may differ from the actual appearance of the product. They are for illustrative purposes and contain all essential information needed to evaluate the product.

1. To complete the order process, place the selected products in the shopping cart. You can change the data and products entered at any time during the order process before a binding order is placed.

2. By clicking “Place binding order,” you have submitted a binding offer to enter into a purchase agreement for all items contained in your shopping cart.

3. After you submit your order, you will first receive an automatically generated order confirmation. This order confirmation does not yet constitute acceptance of your offer; it informs you that we have received your order.

4. If you wish to enter into a contract with us, you will first receive confirmation that we have received your offer. The contract is concluded as soon as we accept your order. This is confirmed by a shipping confirmation that we send you via email. From that point on, you can view your order at any time in your customer account.

5. If we do not accept your order within 30 days, it is considered not accepted. As long as we have not yet confirmed receipt of your order, you may cancel your order at any time.

6. 1. Within the limits of the law, we will determine whether you are able to meet your payment obligations and will review all personal information about you that is relevant to the reasonable conclusion of a contract between us. In doing so, we will examine all relevant facts and circumstances that indicate a potential risk of fraud or other criminal acts and that are important for making a responsible decision regarding the conclusion of the contract. If, based on this review, we have good reason not to enter into the contract, we are entitled to reject your order, stating the reasons for our decision.

7. We may transmit information, invoices, contract documents, or notifications in digital form or make them available in your customer account. This digital provision is considered to constitute receipt of the information as soon as it is available to you.

1. We list our prices in euros. Prices include the applicable statutory value-added tax (VAT). Our prices remain stable within the specified period. However, should the applicable statutory VAT rate change, we will adjust the prices accordingly for you.

2. In some cases, we may offer products or services at variable prices. This applies to offers whose prices depend on fluctuations in the financial market. We have no control over this. If this is the case, we will, of course, clearly indicate this in the offer and specify that the prices listed may be approximate.

3. Any additional shipping, packaging, or other costs will be shown separately during the order process.

4. If you choose a shipping method other than the cheapest available option, we will charge you the resulting additional costs.

5. We offer various payment options. These are:

• Credit card (Visa or Mastercard)
• PayPal
• Klarna Rechnung
• Instant bank transfer with Klarna
• Apple Pay (including with a Girokarte)
• “Pay in store” if you pick up your order at one of our stores. All payment options will be displayed again during the checkout process.

1. We distinguish between standard shipping and the delivery of large items. Standard shipping is available throughout Germany. We use a postal service provider for this. If shipping costs apply, you will be informed of this on the product page and in the shopping cart.

2. Our slogan is “Ordered today, delivered tomorrow.” If we are unable to meet this deadline, we will strive to deliver the products within 30 days at the latest, unless a different delivery time has been agreed upon. If delivery is delayed or if an order cannot be fulfilled, you will be notified no later than 30 days after placing the order. In this case, you have the right to cancel the contract at no cost. If an order is delivered in multiple packages and the delivery of individual packages is delayed beyond the specified delivery period, you may set a reasonable deadline for delivery. If delivery still does not occur after this deadline has passed, you have the right to withdraw from the contract at no cost.

3. Would you like to know if large products can be delivered to your address? Use our postal code check to find out. You’ll find the link on the product page.

4. In addition to the listed prices, shipping costs apply. The amount of the shipping costs will be displayed during the order process, at the latest in the final order summary.

5. On the product page, after entering your postal code, you’ll see the deadlines by which you must place your order to ensure that your white goods can be delivered as early as the next working day.

6. We bear the risk of damage to or loss of products until the moment of delivery to you or to a representative you have previously designated and notified to us, unless otherwise expressly agreed.

7. For more information about our delivery terms, please see “Delivery and Installation” on our website at http://www.coolblue.de.

The goods remain our property until full payment has been received.

You have the right to cancel the contract within 30 days without giving a reason.

The period begins on the day you or a person named by you, other than the delivery service, received the last item in your order. If you ordered multiple items in a single order that were delivered separately, the period begins on the day you or a person named by you received the last item. If you ordered an item that is delivered in multiple partial shipments or pieces, the period begins on the day you or a person you named received the last partial shipment or the last unit.

You can exercise your right of cancellation, in particular, by using the “Cancel contract” online function provided in your customer account and in the footer of our website www.coolblue.de, or by sending us a clear statement of your cancellation, for example via email, mail, or phone.

Please use the following information:

Coolblue GmbH

Bonner Straße 203h

40589 Dusseldorf

Phone number: (+49) 211 81973555

Email address: kundendienst@coolblue.de

You are welcome to use the attached sample cancellation form, but it is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notice of cancellation or use the designated online function before the cancellation period expires.

Consequences of cancellation If you cancel this contract, we will refund all payments we have received from you, including shipping costs. If you have incurred additional costs, for example because you chose a shipping method other than our standard delivery, we will not refund those costs. The refund will be issued right away, but no later than 30 days after we receive your notice of cancellation. We will use the same payment method you used for your original order to process the refund, unless we have expressly agreed otherwise with you. You will not incur any fees as a result of this refund. Please return the products to us right away, but no later than 30 days after you have notified us of your cancellation.

Coolblue GmbH

Am Westbahnhof 543

47798 Krefeld

Or drop them off at any Coolblue store in Germany.

The deadline is met if you ship or drop off the goods before the 30-day period expires. We will cover the cost of returning the goods. You are responsible for any loss in value of the goods if this loss resulted from your use of the goods beyond what was necessary to assess their characteristics and functionality.

We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.

Exclusion and early termination of the right of cancellation

The right of cancellation does not apply or expires early in the case of the following contracts:

• Custom-made products: contracts for the supply of goods that are not prefabricated and for the manufacture of which your individual selection or determination is decisive or which are clearly tailored to your personal needs.

• Hygiene and health protection items: contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if the seal, protective film, or packaging has been opened or removed after delivery.

• Inseparable mixing: contracts for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature.

• Sealed media and accessories: contracts for the supply of sound or video recordings or computer software in a sealed package if the seal or protective film has been removed after delivery

• Newspapers and magazines: contracts for the supply of newspapers, periodicals, or magazines with the exception of subscription contracts.

*Urgent repairs and service calls: contracts in which you have expressly requested that we visit you to carry out urgent repair or maintenance work; this does not apply to other services provided during the visit that you did not expressly request, or to goods delivered during the visit that are not necessarily required as replacement parts for maintenance or repairs.

In addition, you have the option of declaring and processing the cancellation of an order in person at any Coolblue branch in Germany within the cancellation period.

1. We’ll cover the cost of returning the goods.

2. With us, you have all your statutory warranty rights. This includes the right to have the product repaired. If a product cannot be repaired, unlike what is typical for comparable goods, we’ll treat this as a defect. If there is a defect, you’re free to decide whether you’d like to exchange the product or have it repaired.

3. If you choose to have a defective product repaired, your statutory warranty period for that product is automatically extended by an additional 12 months. This extended period begins on the day you receive the repaired product back from us or pick it up at the store. Should a new or the same defect occur during these 12 months, you remain fully covered.

4. For product categories specified by law, such as washing machines, washer dryer combinations, dishwashers, fridges, electronic displays, vacuums, servers and data storage products, phones, cordless phones, and tablets, you are entitled to a repair at a reasonable price. We will notify you in advance via email if any costs are incurred. You can request a return through your customer account, where you’ll find the return form. You can choose whether you want to exchange the item, have it repaired, or return it. To submit your claim, you must fill out the online return form. You will then receive your shipping label via email. Package your product carefully and securely. If you no longer have the original packaging, we will inspect the condition of the returned product and determine the extent of any loss in value based on its condition.

5. In the event of a return, compensation for any loss in value of the goods may be required if such loss is attributable to handling that was not necessary for inspecting the nature, characteristics, and functionality of the goods. The amount of this compensation is based on the specific condition of the returned goods and the actual loss in value incurred, for example, due to signs of use or missing accessories. If a service was fully provided at the customer’s express request before the right of cancellation was exercised, a claim for compensation may exist as soon as the customer was informed of their right of cancellation.

6. If you received your goods via DHL, you can request a return label by email. If the goods were delivered by CoolblueDelivers, CoolblueDelivers will pick up the goods from you. You can schedule a pickup with customer service or through your customer account.

In general, you are not entitled to damages. However, there are important exceptions:

• If our actions result in injury to your life, body, or health.

• If we breach fundamental obligations. These are obligations that are absolutely necessary for the contract to be fulfilled at all.

• If we, our legal representatives, or our employees cause damage through willful misconduct or gross negligence. If we breach a material contractual obligation due to mere negligence, we are liable only for typical, foreseeable damages, unless the breach involves injury to life, body, or health. The same rules apply to our legal representatives and employees if you assert claims directly against them. These limitations of liability do not apply if we have intentionally concealed a defect, if we have provided a warranty regarding the quality of the goods, or if we have entered into a special agreement with you regarding the characteristics of the goods.

The limitations also apply in favor of our legal representatives and vicarious agents if claims are asserted directly against them.

The Product Liability Act remains unaffected by this.

1. If manufacturers or suppliers offer additional warranties, you must file a claim directly with the manufacturer or supplier.

2. If you make a claim under an additional warranty from a manufacturer or supplier, you retain all your statutory rights against us.

3. Additional warranties vary by product and are specified for each product.

1. Provisions that deviate from or supplement these General Terms and Conditions may not be interpreted to your detriment and must be set out in writing or in such a way that they can be stored on a permanent data carrier to which you have access.

2. Contracts between us and you are governed by the law of the Federal Republic of Germany to the exclusion of the UN Convention on Contracts for the International Sale of Goods.

3. The contract shall remain binding in its remaining parts even if individual points are legally invalid. Where available, the legal provisions shall replace the invalid points. Insofar as this would be an unreasonable hardship for a contracting party, the contract as a whole will become ineffective.

4. We reserve the right to amend these General Terms and Conditions if changes in the law, new technical developments, or improvements to our service make this necessary.

We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.