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Coolblue's Choice is the best product for you, according to our customers and experts. This product has the highest customer satisfaction, because it's hardly ever returned by our customers. You can be sure that you'll be happy with your choice.

How you can adjust your order depends on if we've already sent your order. You can check this in your email.

Didn't you receive a shipping confirmation yet? We might be able to change your order. Contact one of our experts for this.

Did you already receive a shipping confirmation? It's not possible anymore to change your order. Is it a store order or do you have a different problem? Contact one of our experts. They're happy to help you.

You can easily arrange this via My Coolblue. You can only cancel your order if it hasn't left the warehouse yet. Was your order already shipped? You can refuse it at the door or return it for free via the online return form.

A Second Chance product is a product that has been returned or exchanged by a customer. The product is checked by us and if it's in good condition, we give it a second chance. We'll tell you what is wrong with all Second Chance products. We describe it clearly and show the proof in the photo. That way, you know exactly what to expect.

By offering Second Chance products, we help you and the environment move forward.

• Reduced price: even though there is almost no difference with the brand new product, we offer Second Chance products with a nice discount.
• Go for Green: by offering Second Chance products ourselves, we avoid unnecessary disposal and destruction of products.

You can find all our Second Chance products here and in the app.

Second Chance products have been checked by us and you can expect that they're still in good condition. We distinguish various condition classes. This information can be found on the website, to the right of the product. Below, you can find an overview of all possible condition.

• Like new: the product isn't damaged.
• Slight traces of use: the product has traces of use that you can expect with normal use, such as fine scratches on the edge of the product. Photos of the damage are attached.
• Visibly damaged: the product has visible damage, such as scratches and dents. Photos of the damage are attached.

We offer a 30-day satisfaction guarantee with Second Chance products. Outside of these 30 days, you'll get the 2-year warranty you're used to from us.

You can easily register your return or repairs online via the online return form.

Yes. Second Chance products have the same return requirements as new products. You can easily register your return in the online return form.