Stores
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Frequently asked questions
Where are the Coolblue stores?
Coolblue has 9 stores in Germany, in Berlin, Dusseldorf, Dortmund, Essen, Frankfurt am Main, Hamburg, Hanover, Leipzig, and Münster. You can find all information about the stores here.
Can I contact the stores?
No, you can't email or call the stores unfortunately. Can't find the answer to your question among the frequently asked questions? Our digital assistant is happy to help you. Can't it help you? The assistant will connect you to our customer service. They're ready for all your questions every day until 21:30. Of course, you're also always welcome in one of our stores.
Can I exchange my product in the store?
Yes, you can. Take your product to one of our stores. You don't have to make an appointment for this.
Do you know which product you want to exchange it for? Order your new product in advance and let us know that you want to pick up your product in a store of your choosing. You can usually pick it up on the same day or the next day. Not sure which product you want to exchange it for yet? Our experts are happy to help you find a product that suits you better.
Can I pay in cash in the store?
Yes, you can pay with cash in our stores. Reserve a product online and choose 'Pay in store' or visit us to place your order. Paying over € 10,000 cash? We'll ask you to show a valid ID.