Store visit
Where are the Coolblue stores?
Coolblue has 5 stores in Germany, in Dusseldorf, Dortmund, Essen, Frankfurt am Main, Hamburg, and Münster. You can find all information about the stores here.
Can I contact the stores?
No, you can't email or call the stores unfortunately. Can't find the answer to your question among the frequently asked questions? Luckily, our heroes at the customer service know everything about the stores. They're ready for all your questions every day until 23:59. Of course, you're also always welcome in one of our stores
Which products can I view in the store?
You can experience more than 1000 products in our stores. You can find smartphones, computers, tablets, smartwatches, televisions, headphones, washing machines, kitchen appliances, coffee machines, and more.
What can I do in a Coolblue store?
In the stores, you can experience over 1000 products yourself before you buy them, and experts will help you make the best choice for you. Here, you can also pick up your order, and we'll help you after purchase. Or just drop by to look around, that's possible too. You can find the addresses and opening hours here.
What can I make an appointment for in the store?
You can visit us for advice about the products. We'll reserve a time slot for you, so you don't have to wait and can get advice right away.
Can I pay in cash in the store?
Yes, you can pay with cash up to € 2999 in our stores. Reserve a product online and choose 'Pay in store' or visit us to place your order.