Exchange and return in our stores.
Can I return my product in the store?
Yes. If you register your return online first, you can drop it off in one of our stores.
Advantages of in-store returns:
- We can help you find a replacement product. We'll often have it in stock right away.
- If you have to send in your product for a repair, it's faster to do so via our store than via a package point.
Can I exchange my product in the store?
Yes. That's possible for products that are available for pickup in store when you place the order. We only deliver and exchange large products at your home.
Take your product to our store in Dusseldorf or Essen. Don't know which product you want to exchange it for? Our experts are happy to help you find a product that suits you better. You don't have to register your product via the website, but it's a good idea to keep your order number ready.
Already know which product you want to exchange it for?
- Order your new product to reserve it.
- Indicate that you want to pick up your product in the store when you complete your order. That way, you won't have to pay yet.
- In most cases, you'll be able to pick up your new product the same day or the next day. We'll let you know as soon as your new product is ready in the store.
What if I want to exchange my product for a cheaper product? We'll deposit the difference back in your account. You can only get a cash refund if you paid in cash. We'll refund up to € 50 in cash.
What if I want to exchange my product for a more expensive product? You can pay the difference.
Can I also have my product repaired at the store?
No, we don't perform repairs at our German stores yet. You can hand in most products, so we'll send it in for repairs. It's best to not bring large products like washing machines and televisions larger than 64 inches to the store. You can register those online and we'll pick them up.