Delivery and installation

Yes. You can reserve a product online by selecting pickup at one of our stores.

• If the product is in stock in the nearest store, you can pick it up today.
• If the product isn't in stock, you can reserve it and pick it up the next day.
• You can pay for it beforehand or when you pick it up in the store.

View the status of your order easily in My Coolblue. Here, you'll also find a link to your Track & Trace. You can also find the Track & Trace code in your shipping confirmation email.

Is your Track & Trace not correct on the day of delivery? Contact our customer service.

We offer various extra services for the delivery. You can view and choose these on the page of your chosen product. You can find the costs of an extra service on that page. 

Connection service for washing machines and dryers

• We'll put your washing machine, dryer, or washer dryer combination where you want it and connect it right away. Even if you have a pull switch.
• We'll take your old appliance with us for free from where you used it. Make sure to disconnect it and clean it in advance. In this video, you can see how you can do this.
• If you have a washing machine and a dryer, we'll place them on top of each other with the help of a stacking kit.
• We offer an extra service for some products, where we change the standard door direction.

Build-in service for kitchen appliances

• We'll place your product in the desired spot at spirit level in your house and connect it.
• We'll build in your product and install the front panel for your fridge or dishwasher, for example.
• We'll build-out your old appliance and take it with us for free.
• We offer an extra service for some products, where we change the standard door direction.

Doorstep delivery If you don't choose a service, you receive doorstep delivery. We’ll deliver the product to just over the doorstep of your house. Do you live in an apartment building and don't you have an elevator? We deliver up to the 4th floor. We can't lift American fridges up the stairs due to their size and weight. We'll take your old appliance with use for free if it's empty, clean, and ready at the front door.

Do you live close to one of our stores in Düsseldorf or Essen? If your product is in stock in the store, this is the fastest way to get it. You can pick it up today. On the product page, you can see in which stores a product is in stock. Click the button 'Pick up in store'.

Delivery by DHL is free.    

For the delivery of large products by CoolblueDelivers, there are a few options:

• Delivery between 7:30 and 17:00: possible delivery costs that you'll see when choosing the delivery day.
• Morning delivery between 7:30 and 12:00: from € 39, depending on the chosen day 
• Afternoon delivery between 12:00 and 17:00: € 39, depending on the chosen day

Oh no! We advise you to reread the user manual first. Maybe you can solve the problem on your own, so you can start using your product right away and won't have to return it. For many products, you can download the manual via the product page. You can find this by going to My orders in your My Coolblue account and clicking the product.

Didn't work? Register your product for a return within 30 days via the return form. You can choose to get your money back or to receive a new product.

Yes, you can choose the delivery moment that suits you best while ordering.  

We deliver 6 days a week. You have the following delivery options: 

• Entire day: delivery between 07:30 and 17:00. You'll see possible delivery costs when choosing your delivery day. 
• Morning: delivery between 07:30 and 12:00: from € 39, depending on the chosen day
• Afternoon: delivery between 12:00 and 17:00: € 39, depending on the chosen day.

Yes, choose a DHL point when you place your order. Is your package already on its way? You can notify DHL that you want it delivered at a DHL point. You'll receive an email when you can pick it up. You have 7 days to do so.

You can't pick up pre-orders at a DHL point. This also applies to large products like white goods and the largest televisions. While you place your order, you can see which delivery options are available for you.