Delivery and pickup options

We deliver small packages all over Germany. We deliver washing machines, fridges, large TVs and other large products only in the Rhein-Ruhr Metropolitan Region, Hamm, Großraum Frankfurt, Hanover, Stuttgart, Nuremberg, Hamburg, and Berlin. We're expanding out delivery area more and more. Want to know more? View this page.

Do you live close to one of our Coolblue stores? If your product is in stock in the store, this is the fastest way to get it. You can pick it up today. On the product page, you can see in which stores a product is in stock. Click the button 'Pick up in store'.

No, but Coolblue is also active in Germany, the Netherlands, and Belgium. The website on which you order determines where we deliver.

• If you want to have your package delivered in Germany, you're already at the right place on Coolblue.de.
• If you want to have your package delivered in the Netherlands, go to Coolblue.nl and place your order there.
• If you want to have your package delivered in Belgium, go to Coolblue.be and place your order there.

Unfortunately, it's not possible to order a product on our Dutch or Belgian website and have it delivered in Germany.

Delivery by DHL is free.    

For the delivery of large products by CoolblueDelivers, there are a few options:

• Delivery between 7:30 and 17:00: possible delivery costs that you'll see when choosing the delivery day.
• Morning delivery between 7:30 and 12:00: from € 39, depending on the chosen day 
• Afternoon delivery between 12:00 and 17:00: € 39, depending on the chosen day

We'll deliver your package, except for Sundays and holidays. You can also choose a different delivery date on our website or at a later time via the DHL app. Depending on your region, you have to order before 13:00, 15:00, 17:00, or 23:59 to receive your package tomorrow or the day after tomorrow. You can easily check that in the postal code checker. You can find that in the top left on the website.

We can already be at your door tomorrow for free, except on Sundays and holidays. Fill out your postal code on our website and you'll see when we can come by right away. You can do this at the top next to the search bar or above the green button on the product page you're looking at.

When placing your order, you can choose a different delivery day if that suits you better. As soon as we ship your package, you’ll get an email with the Track & Trace. That way, you can see the latest information and the delivery day and time.

Yes, choose a DHL point when you place your order. Is your package already on its way? You can notify DHL that you want it delivered at a DHL point. You'll receive an email when you can pick it up. You have 7 days to do so.

You can't pick up pre-orders at a DHL point. This also applies to large products like white goods and the largest televisions. While you place your order, you can see which delivery options are available for you.

Small products delivered by DHL No, you can't choose an exact delivery time. You can choose a delivery date that suits you best. DHL delivers 6 days a week from 8:00 to 18:00. You'll receive an e-mail with a 90-minute time slot in which you can expect your package the morning of the delivery the latest. DHL will do its best to deliver your product within that time slot.

Large products delivered by Coolblue Did you order large household appliances or a large television? You can choose a 4-hour time slot for a fee. Depending on the chosen day and the time slot, this costs at least € 39. You can choose the time slot when you place the order. After planning the delivery, you can no longer change the time slot. You'll have the following options:

• Morning: delivery between 07:30 and 12:00
• Afternoon: delivery between 12:00 and 17:00

There are several ways to return your old product to Coolblue.

Live close to one of our stores? You can return your product there. You can also hand it in at waste management. You don't need a box or shipping label for both options.

Return it at DHL

You can hand in your old product for free at a DHL location or with a DHL delivery driver. Follow these instructions so that your product will be returned to us in the right way.

As soon as we ship your order, Coolblue emails you a shipping confirmation with a Track & Trace code, so you can track your order. Always check this to be sure you have the latest delivery information.

In the morning of the delivery at the latest, DHL will send you a package notification via email with a 90-minute timeslot during which you can expect your package. DHL will do their best to delivery your product during this time slot.

Didn't you receive these emails? Contact our customer service.