Delivery and installation of white goods and kitchen appliances

Delivery by DHL is free.    

For the delivery of large products by CoolblueDelivers, there are a few options: 

• Delivery between 7:30 and 17:00
• Morning delivery between 7:30 and 12:00
• Afternoon delivery between 12:00 and 17:00

Depending on the chosen day and the time slot, you pay extra costs. You can choose the time slot when you place your order.

We offer various extra services for the delivery. You can view and choose these on the page of your chosen product. You can find the costs of an extra service on that page. 

Connection service for washing machines and dryers

• We'll put your washing machine, dryer, or washer dryer combination where you want it and connect it right away. Even if you have a pull switch.
• We'll take your old appliance with us for free from where you used it. Make sure to disconnect it and clean it in advance. In this video, you can see how you can do this.
• If you have a washing machine and a dryer, we'll place them on top of each other with the help of a stacking kit.
• We offer an extra service for some products, where we change the standard door direction.

Build-in service for kitchen appliances

• We'll place your product in the desired spot at spirit level in your house and connect it.
• We'll build in your product and install the front panel for your fridge or dishwasher, for example.
• We'll build-out your old appliance and take it with us for free.
• We offer an extra service for some products, where we change the standard door direction.

Doorstep delivery If you don't choose a service, you receive doorstep delivery. We’ll deliver the product to just over the doorstep of your house. Do you live in an apartment building and don't you have an elevator? We deliver up to the 4th floor. We can't lift American fridges up the stairs due to their size and weight. We'll take your old appliance with use for free if it's empty, clean, and ready at the front door.

We'll carry your product to just past the front door. Do you live in an apartment? We'll carry your appliance to the 4th floor via the stairs. With the elevator, no floor is too high.

Delivery with extra (installation) service Did you choose one of our services? We'll carry your product to any desired spot in your house and connect it there for you. If the service is available, you can add it to your order on the page of your chosen product.

We only deliver heavy products like an American fridge to the ground floor. Do you choose our extra (installation) service? We'll carry it to any desired spot in your house.

Yes, you choose the build-in service on the page of your chosen product or in the shopping cart. There, you can also see the costs of the extra services. Isn't there an extra service on the page? We don't build in this product.

We offer the next build in services:

• Dishwashers
• Fridges
• American fridges
• Freezers
• Ovens
• Microwaves

Delivery without extra services Do you want us to pick up your old appliance? Put it next to your front door and read our DIY tips on how to place and connect your product.

Delivery with extra connection service Prepare for a safe delivery of your product by following the following rules:

• Does your product need to be connected to the drain? Check if you have a drain pipe and whether it's at least 15cm long. Is that not the case? Make sure this is resolved before the installation
• Check whether our delivery driver can fit the product through all doorposts, hallways, and the stairwell. Make sure that the product fits in the installation site.
• Do you have an old product that we’ll pick up for you? Disconnect it.

Delivery with build-in service Are we going to build-in your product for you? Check before you order:

• Check whether the front panel and the existing niche are suitable for your new dishwasher. Don't you have a front panel? Make sure to get one the installation.
• Make sure your old dishwasher isn't glued to the floor, countertop, or adjacent kitchen cabinets.
• Don't have a supply tap close to the installation site or is it calcified or corroded? Don't have a drain pipe or is it shorter than 15cm? Make sure this is resolved before the installation.
• Check whether there's electricity already. If not, please contact an electrician before the installation.
• Check whether our delivery driver can fit the product through all doorposts, hallways, and the stairwell. Make sure that the product fits in the installation site.
• Clean your old built-in product. We'll take it out for you and we'll take it with us for free if you selected this free service.

Yes, as long as the product is similar in size. Make sure to prepare for this, otherwise our delivery drivers can't take your product with them. You do this as follows:

Preparation without installation service

• Have your product ready at your front door. If you didn't add our installation service, we'll only take your product with us if it's ready for us there. Do you want our delivery drivers to take your old product with them from the place you used it in? Order our installation service.
• Make sure to clean, empty, and dry your product. That way, our delivery drivers can transport it safely. Do you need help disconnecting your washing machine or dryer? We have an instruction video for that.
• Did you order a smaller white goods product that'll be delivered by PostNL? They'll take your old product with them if you prepare it properly. Put it in a box and stick a shipping label on the box. You can read how to do so here.

Note: you'll have to give us your old product during delivery. Is it not ready for us or do you want to use it a little longer? We can come back on a different day for € 50.

Preparation with installation service

• We'll take your old product with us from the place you used it in. Even if that's the attic.
• Make sure to empty, clean, and dry your product. That way, our delivery drivers can transport it safely. Do you need help disconnecting your washing machine or dryer? We have an instruction video for that.
• Make sure the product is clear from other stuff and appliances. Is the product built into your kitchen? Clear the cabinet next to it, so our delivery drivers can get started right away.

Note: you'll have to give us your old product during delivery. Is it not ready for us or do you want to use it a little longer? We can come back on a different day for € 50.

Yes, you can choose the delivery moment that suits you best while ordering.  

We deliver 6 days a week. You have the following delivery options: 

• Entire day: delivery between 07:30 and 17:00. You'll see possible delivery costs when choosing your delivery day. 
• Morning: delivery between 07:30 and 12:00: from € 39, depending on the chosen day
• Afternoon: delivery between 12:00 and 17:00: € 39, depending on the chosen day.

We currently deliver in the Rhein-Ruhr Metropolitan Region and Großraum Frankfurt. Do you live somewhere else in Germany? Unfortunately, you can't order white goods products from us.

We deliver packages all over Germany. We can arrive at your door tomorrow or the day after tomorrow for free. Depending on where you live, you have to order before 13:00, 15:00, 17:00, or 23:59 to receive the package tomorrow or the day after tomorrow. This is easy to check in the postal code checker. You can find this above the green button on the page of the product you selected. You can also find more information about our delivery per region on this page.

We only deliver large products like washing machines, fridges, and large televisions in Metropolregion Rhine-Ruhr, Hamm, Großraum Frankfurt, Hannover, and Hamburg. Depending on where you live, you need to order before 21:00 or 23:59 to receive your package tomorrow.