Written by Lodi
Edited on
1 May 2023
·
13:07
How do you reset your Fitbit Charge 3 or Charge 4?
Doesn't your Fitbit Charge 3 or Charge 4 respond anymore? Or doesn't the watch connect to your smartphone? You can often solve these problems if you reset your Fitbit. We'll explain how to do so in this article.
Reset in 2 steps
You can reset the Fitbit Charge 4 or Fitbit Charge 3 in 2 ways:
- Soft reset: restart your Fitbit. You keep your data.
- Hard reset: revert your Fitbit to factory setting. Note: all your data is deleted
Did you reset your Fitbit and does it still not work? Or does your Fitbit have a black screen? Contact the Fitbit customer service. They'll help you further to solve the problem.
Step 1: restart
Restart your Fitbit Charge 3 or Charge 4 when it doesn't connect to your smartphone or if the screen doesn't respond.
- Connect your Fitbit Charge to your laptop or computer. Does your Fitbit vibrate? You can be sure it charges.
- Press the button on the side of your Fitbit for 8 seconds.
- The Fitbit logo appears on your screen. That means your Fitbit restarts. Disconnect your Fitbit from the charger. You just reset your Fitbit.
Step 2: hard reset
Doesn't a restart solve the problem? Perform a hard reset. You revert your Fitbit to factory settings this way. Note: all your data will be lost.
- Open Settings on your Fitbit.
- Go to About and tap Erase user data.
- Confirm your choice. The Fitbit is now being reset and your data deleted.
Does your Fitbit work again? Set it up again. You can read how to do so in the article below.
Article by Lodi
Smartwatch Expert.
