Cost of repair

If your product breaks within the warranty period and it's a manufacturing defect, the repair is completely free.

Even if the defect is due to your own fault, we can help you with the repair. You have to pay for this. We can't indicate in advance how high the costs will be. We'll first examine your product, make a quote, and wait for your decision before we start the repairs.

You can quickly and easily register the repairs via the online return form.

No, that's free. You can pack your product in the original packaging and send your product in a Coolblue box or a different sturdy box that closes well.

Use the shipping label in your email. You can have the QR code scanned at a DHL package point. The shipping is free in that case.

You'll receive a quote via email. That happens when your manufacturer's warranty has expired or if the repair service sees it as a case of user damage.

The email contains 3 options you can choose from:

• You agree with the quote. We'll repair the product for a fee.
• You don't agree with the quote, but you do want the product back. You then pay € 65 of research costs and get your product back.
• You don't agree with the quote and you don't want the product back. This is free and we'll try to destroy your product in an environment-friendly way. We do this by taking out usable parts from the product and give them a new life, or by recycling the product by one of our recycle partners.

Please inform us of your choice within 14 days.

If your product doesn't work well anymore as a result of how you used it. For example, if you get a black screen after spilling coffee over your laptop. Or when your phone screen breaks after you drop it. The repair service will inspect your product to deduct how the defect happened and whether it's under the warranty. If you want to have user damage repaired, you have to pay for it.

You can register your repair quickly and easily via the online return form.