Customer Service
You can take care of many things yourself via "Quickly do it yourself". Haven't found what you're looking for? You can find more information about our customer service at the bottom of the page.
Accessibility
Quickly do it yourself
Orders
Returns and repairs
My Coolblue
Frequently asked questions
How can I contact Coolblue?
You can reach our customer service via different channels. For example, you can e-mail us at kundendienst@coolblue.de. You can find all contact options on this page. Of course, you're also more than welcome to visit one of our stores.
Are you a business customer? You can find all the business contact options on our business page.
When can I reach your customer service?
Our customer service is available during the following opening hours:
Monday to Friday 08:00 - 22:00, Saturday 09:00 - 22:00. On Sunday, our customer service is closed.
The customer service is closed on the following days or different opening hours apply:
- 3 April 2026 (Good Friday) - closed
- 6 April 2026 (Easter Monday) - closed
- 1 May 2026 (International Workers' Day) - closed
- 14 May 2026 (Ascension Day) - closed
- 4 June 2026 (Whit Monday) - closed
- 3 October 2026 (German Unity Day) - closed
- 24 December 2026 (Christmas Eve) - 08:00 to 16:30
- 25 December 2026 (Christmas Day) - closed
- 26 December 2026 (Boxing Day) - closed
- 31 December 2026 (New Year's Eve) - 08:00 to 16:30
- 1 January 2027 (New Year's Day) - closed
