Blue Friday
Where can I find all Black Friday promotions?
You can find them on our Black Friday page.
What if the product that I want to order isn't in stock during Black Friday?
Some product might be restocked during Black Friday, but we can't be sure unfortunately. Via the "Keep me updated" button on the product page, you can stay updated about the stock. You'll receive an email or SMS as soon as the product is available again.
Does the product come back in stock after the Black Friday period? You won't be able to use the discount anymore, unfortunately.
What if my delivery is delayed?
We're sorry that your order was delayed. In case of a delay, there's still an 80% chance that you'll have your package the next day. In My Coolblue, you can easily view the status of your order. You can also find your Track & Trace here.
Didn't receive your order after 5 days? Please contact our customer service within 14 days after your original delivery day. We're happy to help you.
What if my delivery is delayed?
We're sorry that your order was delayed. In case of a delay, there's still an 80% chance that you'll have your package the next day. In My Coolblue, you can easily view the status of your order. You can also find your Track & Trace here.
Didn't receive your order after 5 days? Please contact our customer service within 14 days after your original delivery day. We're happy to help you.
Do you still offer installation service for my television and white goods product during Black Friday?
Yes, we'll install your product if you order the installation service. Due to large demand, some service may be temporarily unavailable. This will be clearly indicated on the product page of your desired product. In that case, you'll receive an email before delivery with tips from our installers to install or connect the product yourself.
What if my package is delayed?
We're sorry that your order was delayed. In case of a delay, there's still an 80% chance that you'll have your package the next day. In My Coolblue, you can easily view the status of your order. You can also find your Track & Trace here.
Didn't receive your order after 5 days? Please contact our customer service within 14 days after your original delivery day. We're happy to help you.
Will all the deals be online at the same time?
Yes, all promotions will be online on Friday 19 November. Act quickly, while supplies last.
Does 'Ordered today, delivered tomorrow' still apply?
We’ll do everything we can to live up to our promise: ordered today, delivered tomorrow. Depending on your region, your package will be delivered tomorrow or the day after tomorrow. You can easily check this in the postal code checker. You can find this at the top left on the website. You'll receive a Track & Trace once we've shipped your package. Here, you can find the current status and delivery time.
Our delivery vans for large products like washing machines and televisions fill up quickly due to the large demand. When you place your order, you'll see the available delivery moments. Choose the moment that suits you best.
Are all promotions already online?
Yes, all Black Friday promotions will be online on Friday 18 November 2022. Act quickly, while supplies last.
How do I place an order during Black Friday?
This just works as you are used to from us. Place your products in your shopping cart with the green button. If you do this via your My Coolblue account, the process will be extra fast since we know you. Don't have an account? You can still order from our website, of course. You just have to fill in some more information.
