Duration and status of repair

This differs per product and problem. Usually, it takes 3 to 4 weeks. You can also easily track the status yourself via My Coolblue.

When your product has been repaired, we'll notify you right away. We'll send it back to you as quickly as possible.

You get regular updates on the status of your repair via My Coolblue.

You can track the status of your repair via My Coolblue. We'll also keep you informed via email at least once a week.

Isn't the repair status visible? It's possible that you're logged into the wrong My Coolblue account. Log in with the email address that you originally purchased your product with. This is the same address we send the updates to.

• Is the product still with the repair service? Not all repair services provide information about the status of your product while it's being repaired. Don't worry, we'll email you as soon as your product is repaired.
• The technician still hasn't called? It can take 2 working days before they'll contact you.

• You'll receive a new product if the repair costs exceed the value of the product.
• You'll receive shop credit when your product is no longer in the assortment or if it's temporarily sold out. You can redeem your shop credit by contacting our customer service.

Your repair might take longer than usual because the repair service might be short on parts, for example. In this case, you can always get your product back free of charge. You can do this by contacting our customer service.