Steps in return process

No, that's free. You can pack your product in the original packaging and send your product in a Coolblue box or a different sturdy box that closes well.

Use the shipping label in your email. You can have the QR code scanned at a DHL package point. The shipping is free in that case.

1. Register your return via the online return form.

2. Prepare your product for the return trip:

• Pack it well and sturdily. If you can, use the original packaging. That way, you can keep the product damage-free, and we might be able to make someone else happy with it. No longer have the original packaging? No problem. We'll look at the condition of your returned product and determine what the depreciation is based on that;
• Ship the product in a Coolblue box or another box that closes well;
• Delete your data and account if necessary.

3. Within one hour after registering your return, you'll receive a confirmation email with a return number and shipping label. You can have the QR code scanned at a DHL point. 4. Send your package to us for free via a DHL point in your area.

5. Sit back and keep an eye on the status via My Coolblue.

Within 3 working days after we've processed your cancellation or return. Sometimes, you'll receive your money in separate parts. This can happen because of a number of things:

• You've paid a part of your order with a gift card or a voucher. You'll receive the amount as CoolblueCredit in your account.
• You've returned multiple products. Sometimes, one product is processed earlier than another product. That's why you receive the amount in multiple parts.
• You have returned a product with an Extended Warranty. The return for the product and the return for the warranty are processed separately. As a result, it's possible that you'll receive the amount of the closed warranty back a little later.
• Did you pay in cash and are you returning your product in the store? You'll receive a maximum of € 50 in cash. We'll transfer the rest of the amount to your account.

More affordable product We'll give you a refund within 5 working days via the payment method you used to order. Did you order with Klarna Rechnung? You'll receive an adjusted invoice or refund from Klarna within 5 days.

More expensive product You'll receive a payment request for the difference in price. As soon as we received the payment, we'll send you the product.

This depends on the specific product. We offer different solutions for small products and large products.

• Most products can be returned to us. Pack up the product and send it to us via a DHL point in your area.
• We usually pick up large products such as white goods and kitchen appliances at your home.

Do you want to know if your product can be picked up? We'll always let you know via email after your product has been registered. Keep a close eye on your email (and possibly the spam folder).

You can easily register your return by yourself via the online return form.