Return status

You can see the status in My Coolblue. As soon as we start processing your package, we'll send you a confirmation email.

It's possible that your product has arrived at our warehouse according to the Track & Trace information, but you haven't received a reception confirmation yet. Don't worry, after receiving the Track & Trace, it can take up to 24 hours before you receive an email with the reception confirmation.

Didn't receive an email? Check your spambox.

Within 3 working days after we've processed your cancellation or return. Sometimes, you'll receive your money in separate parts. This can happen because of a number of things:

• You've paid a part of your order with a gift card or a voucher. You'll receive the amount as CoolblueCredit in your account.
• You've returned multiple products. Sometimes, one product is processed earlier than another product. That's why you receive the amount in multiple parts.
• You have returned a product with an Extended Warranty. The return for the product and the return for the warranty are processed separately. As a result, it's possible that you'll receive the amount of the closed warranty back a little later.
• Did you pay in cash and are you returning your product in the store? You'll receive a maximum of € 50 in cash. We'll transfer the rest of the amount to your account.

As soon as we receive your returned product, we'll send you a new one. You'll receive it the next day. Is the new product out of stock? We'll notify you and you'll get your money back, of course.

We process each product separately. This means that a product can be processed earlier than another product, even if you've returned them in the same box. It's possible that you've received your money back from one product, but not for another. In this case, we want to ask you to wait a little longer.