Cancel insurance

Q: How do I cancel my insurance?

You can cancel your insurance free of charge for up to **30 days** after you took it out. Call our \[customer service\](https\:\/\/www.coolblue.de\/en\/customer-service\/contact-us?shortcut=true) to do so. You'll get a refund for the pre-paid premium. The only condition is that you didn't send in a claim during this period. After 30 days\, you can no longer cancel the insurance for the entire duration. \n\nDid you take out an insurance you can cancel monthly? You can of course cancel it with no costs. You only pay the premium until the month of cancellation and you won't have to pay for it after. To cancel this type of insurance\, you can also call \[our customer service\](https\:\/\/www.coolblue.de\/en\/customer-service\/contact-us?shortcut=true).

Q: Can you return an insured product?

Yes. If you return the product within 30 days\, you'll receive the premium of the corresponding insurance back. The only condition is that you haven't filed a claim during this period. We'll take care of the cancellation together with the insurer.

Q: What's the cancelation period?

If you have a Protection Plan with a fixed term\, you can't cancel it early. With monthly insurances\, the cancelation period is 7 days before the end of the current month. If you didn't cancel within the 7-day cancelation period\, it could be that we haven't processed your cancelation yet. In that case\, your cancelation will go into effect a month later. During your current month\, you're still insured against damage and accidents.

How do I cancel my insurance?

You can cancel your insurance free of charge for up to 30 days after you took it out. Call our customer service to do so. You'll get a refund for the pre-paid premium. The only condition is that you didn't send in a claim during this period. After 30 days, you can no longer cancel the insurance for the entire duration.

Did you take out an insurance you can cancel monthly? You can of course cancel it with no costs. You only pay the premium until the month of cancellation and you won't have to pay for it after. To cancel this type of insurance, you can also call our customer service.

Can you return an insured product?

Yes. If you return the product within 30 days, you'll receive the premium of the corresponding insurance back. The only condition is that you haven't filed a claim during this period. We'll take care of the cancellation together with the insurer.

What's the cancelation period?

If you have a Protection Plan with a fixed term, you can't cancel it early. With monthly insurances, the cancelation period is 7 days before the end of the current month. If you didn't cancel within the 7-day cancelation period, it could be that we haven't processed your cancelation yet. In that case, your cancelation will go into effect a month later. During your current month, you're still insured against damage and accidents.