How do I register my repairs online?
You can do this easily and quickly via the online return form.
Is your product not listed with the orders? It's possible that you're logged into the wrong My Coolblue account. Log in with the email address that you originally purchased your product with.
Can I register extra large products, such as white goods and kitchen appliances, as a repair online as well?
Yes, you can also register your repairs via the online return request form. A technician will contact you within 48 hours after your registration to make an appointment. Note: they may need some more information about your product. Have the serial number, error code, and other relevant information ready.
How do I register my product with an Extended Warranty for repair?
You can register a defective product with Extended Warranty just like other products, so in one of our stores, via our customer service, or via the online damage form in My Coolblue. We then assess your request. We check if the damage is covered by the warranty and in what way we can help you. If the damage is covered by the warranty, we repair your product for free.
Large products Is the product heavier than 30kg and/or larger than 175x78x55cm? It works as follows:
- Register your product via the online damage form and we'll ensure a repair appointment is made.
- The manufacturer makes an appointment to repair the product at your home within 48 hours of your request.
- If your product needs to be picked up for the repair, the delivery drivers will pick up the product the next working day. We'll notify you of this via email or phone.
- Change pickup day? You can also do this via email or phone.