Where can I find my invoice?
As soon as we've shipped your order, we'll send you the invoice via email as an attachment to your shipping confirmation. You can also download your invoices in your order overview by clicking on your order in My Coolblue. Did you just place the order? Wait until your order has been shipped. After that, you'll receive the invoice in the shipping confirmation.
What if I didn't receive an invoice?
It depends on if you've already received your order.
Didn't receive your order yet? You'll receive your invoice with your shipping confirmation. You'll receive this in your email no later than the night before the delivery. Is this about a store order? You'll receive your invoice after the pickup of your order.
Did you already receive your order? Check if your invoice is in My Coolblue under 'My Orders'. Check your spam folder as well, sometimes your email ends up there. Is your invoice not there? Contact one of our experts.
How can I change my invoice?
Contact one of our experts if you want to adjust your invoice. You can change the following things:
- Name - Company name - Invoice address - Reference - VAT number
We can never adjust an invoice date.
You can change the invoice up to 30 days after the invoice date. After your request, you receive an adjusted credit invoice in your email. This means the original invoice expires.
What if my invoice is incorrect?
Please contact one of our experts to adjust your invoice. You can do this up to 30 days after we've made your invoice. You'll receive an adapted credit invoice in your email within 3 working days. Your current invoice will then expire.
Do you have questions about your business invoice? Contact your account manager.