Gift cards
How much credit is still on my gift card?
You can only spend your gift card in 1 go. With the code on your gift card, we can check how much credit is still on it. If you [contact][1] us, we'll check it for you.
What's the expiration date of my Coolblue gift card?
This depends on the gift card you have.
Coolblue gift card with 19 digits These gift cards are valid for 5 years starting the day they were purchased. You can find the precise expiration date on the gift card itself or in the email with your personal gift card code.
Coolblue gift cards with 12 digits These gift cards are valid for 3 years starting the day they were purchased. You can find the precise expiration date on the gift card itself or in the email with your personal gift card code.
What if I forget to use my gift card during my order?
It's sadly not possible to use a discount code or gift card after you order. If your package hasn't left our warehouse yet, you can still cancel the order in My Coolblue. Place your order again and use your discount code or gift card.
What if I get an error code when I enter a gift card?
Check your gift card or the email with the gift card code to see if:
- you met the minimum order amount;
- the gift card hasn't expired.
Should the gift card work, but do you still get an error message? Contact us.
Are their special Terms and Conditions for gift cards?
Yes, these are our gift card Terms and Conditions. These state that your gift card is valid for 3 years and that you can redeem your gift card within 3 years. In addition, you can't extend your gift card.
Gift card with 12 digits Do you have a gift voucher with a 12-digit code? Make sure you use the gift card at once, or the remaining amount will expire. View the detailed conditions on the gift card page.
Can I return or cancel a product that I purchased with a gift card?
Yes. We'll won't refund the money back to the gift card, but we'll put it on your account as CoolblueCredit.
You can easily register your return via the online return form.
Where can I buy Coolblue gift cards?
You can buy our gift cards online. You can choose from different amounts.
How can I redeem my gift card or voucher?
During checkout, click "Redeem gift card" as your payment method. Enter your code(s) here. You can use multiple gift cards or vouchers for one order, with a maximum of 10 per order.
Of course, you can also use your gift cards and vouchers in our store.
Tip: do you have a gift card with a 12-digit code? Make sure you use the gift card at once, or the remaining amount will expire.